Head of Operations
(Part-time / Intern)
You'll be the key go-to person within the organisation!
Suitable for: University Students / 18+ year old / Internship
Location: 99.9% Remote Working
Terms: Part-time (5 to 6 hours per day - flexible between 10-5pm, Mon-Fri only)
Salary/Rate: $1,200 per month.
Summary of Requirements: Passion in mental health, high attention to detail, willingness to learn about platform management (wix), great at communication.
Length of Contract: Min. three months commitment (two weeks probation)
We are a ground-up movement taking our first steps into being a social enterprise. Our aim is to make mental health support approachable and accessible!
Our target audience is the 1 in 2 Singaporeans 18 to 35 years old that are struggling with mental health but aren't reaching out for help.
We aim to reach them through two services - Peer support (Hear Buds) and Counsellors (Interns, Residents)
You'll be a valuable person in the organisation, managing our key functions and helping Singaporeans get the help they need :)
You'll be working closely with the Head of Platform to assist in coordinating and facilitating bookings between customers (we call them "callers") and our volunteer hear buds. You'll also be working closely with our counsellors to manage all client referrals.
Really, you'll be the key engine that keeps the organisation running - making sure that Singaporeans who are struggling out there are getting the support that they need from our volunteers!
The exciting bits:
If the opportunity comes, you'll also get to meet ministers of parliaments, come along to government meetings, and even an upcoming concert (shh, we can't share details on that yet).
The role approximately involves:
70% Administrative work (WhatsApp, Email, Wix Platform):
Hear Bud Operations:
Updating our Volunteer Hear Buds on bookings in our WhatsApp groups
Interface with customers through email if there is a change in schedule
Training will be provided on using WIX to update Volunteer Availability
Intern Counselling Operations:
You'll also get involved on our counselling side (Intern Counsellors) and help to facilitate referrals to counsellors
Help in communicating to counselling clients and maintain records (excel)
Brainstorming on putting into effect an admin fee for intern counselling
20% Content Creation (Newsletter, Articles):
Help out the Social Media Team in generating new content ideas
Optional: If you're interested, you can also get involved with upcoming video productions on mental health!
Help to organise and coordinate meetup events for volunteers (Quarterly)
Join in on meetings with other community partners, government
Help to improve parts of our business!
We really looking for someone who is passionate about mental health, and intrinsically wants to help more people out there.
Given the heavy focus on admin work and dealing with confidential information, a high attention to detail is a must!
Have access to personal computer / laptop (again, confidential information!)
Willingness to learn about using the wix platform
Very basic excel skills
Comfortable being in large WhatsApp groups (10+ people)
Warm and friendly personality
Nice to have's:
Prior experience in a similar role / startup / social enterprise
A good head for design and graphics is a plus too
Studying Psychology or counselling or something related to mental health :D
An interest in thinking about how we can reach more people