Question 1

Who are our Resident Counsellors?

Accepted Answer

Our team of  resident counsellors are all experienced counsellors and therapists who have their training in course accredited by the Singapore Association of Counselling (SAC).

We only choose to onboard counsellors who have an innate passion and commitment to mental health, and all willingly offer subsidies to make mental health more accessible and affordable!

You can often see them at our free empathy circle and community events too - we work as a team to build this initiative together!

Question 2

How do I book a session with a counsellor / therapist?

Accepted Answer

We'll need your help to feel in the form below and once that is done your counsellor will reach out to you directly!

https://www.iash.sg/speaktous

Question 3

What are subsidies and how do they work?

Accepted Answer

As a mental health social enterprise, we offer subsidised for various groups to increase the affordability and access to therapy and counselling.

These subsidies are offered by our counsellors who have all agreed to charge a lower rate if you belong to any of the groups below:

1. Undergraduate and below FULL-TIME students who are paying for their own therapy (not paid by parents etc)
2. Individuals with financial difficulties as qualified by having a BLUE CHAS card or have a letter of referral from a registered charity organisation
3. Full-time teachers and frontline healthcare professionals given the difficult nature of this job and their need to care for others - we give this as a way to give back to those in "heart work" roles
4. If you're working in an organisation who's a corporate partner of ours.

You can speak to your counsellor more about these subsidies too :)

Question 4

How do I pay for sessions?

Accepted Answer

We only accept Paynow for all our sessions - our counsellors will send you more details about this to either pay prior to our session or you can pay at our centre as well through QR codes

For more info, visit:
https://www.iash.sg/payment-guide

Question 5

Do you provide an invoice for claims?

Accepted Answer

Yes we can provide invoice for claims - just request one from your counsellors following the sessions.

Do note that if you're claiming for sessions, subsidies cannot be applied and you'll have to pay for the full fee.

Question 6

Do you provide diagnosis for mental health conditions?

Accepted Answer

No we do not, we mainly focus on counselling and therapy. We can recommend a few routes to try from including public and private routes if needed.

Just speak more to your counsellor too!