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Terms of Service

TERMS OF SERVICE

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Last Updated: 30/4/2026

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This platform, ITALLSTARTSHEAR.SG (“Platform”), is owned and operated by ITALLSTARTSHEARSG PTE. LTD. (UEN: 202129677H) (“IASH”, “we”, “us”, or “our”).

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These Terms of Service (“Terms”) govern your access to and use of our Platform and all related services (collectively, the “Services”).

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By accessing or using the Platform, you agree to be bound by these Terms.

If you do not agree, you must not use the Platform.

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PART A: PLATFORM & SERVICES

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1. NATURE OF SERVICES

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IASH is a mental health social enterprise providing:

  • Peer support (Hear Buds)

  • Counselling referrals

  • Community events (e.g. Open Door Evenings, empathy circles)

  • Structured programmes (“Journeys”)

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1.1 IMPORTANT DISCLAIMERS

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Unless explicitly stated:

  • Services are non-medical and non-clinical

  • Services are not therapy or psychiatric care

  • Services are not emergency or crisis services

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IASH does not provide diagnosis, treatment, or medical advice.

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1.2 NO DUTY OF CARE

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To the fullest extent permitted by law:

IASH does not assume a duty of care for any user’s mental, emotional, or physical wellbeing.

You use the Platform voluntarily and at your own risk.

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1.3 CRISIS EXCLUSION

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If you are experiencing:

  • Suicidal thoughts

  • Risk of harm to self or others

  • Medical or psychiatric emergencies

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You must seek immediate professional help.

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2. SERVICE CATEGORIES

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2.1 HEAR BUDS (PEER SUPPORT)

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Hear Buds are:

  • Volunteers or non-professional individuals

  • Trained in basic listening skills

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They are not:

  • Therapists

  • Counsellors

  • Medical professionals

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2.1.1 LIMITATIONS

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  • Conversations are non-clinical and informal

  • No professional relationship is created

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2.1.2 USER ACKNOWLEDGEMENT

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You agree:

  • Not to rely on Hear Buds for professional advice

  • That all interactions are at your own risk

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2.2 COUNSELLING SERVICES

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IASH facilitates connections between users and:

  • Intern Counsellors

  • Resident Counsellors

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2.2.1 PLATFORM ROLE

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IASH acts solely as a facilitator of introductions.

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We do not:

  • Provide counselling

  • Supervise sessions

  • Control clinical decisions

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2.2.2 INDEMNITY

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To the fullest extent permitted:

You agree to indemnify and hold harmless IASH from any claims arising from counselling services provided by counsellors.

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2.2.3 USER RESPONSIBILITY

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You:

  • Engage counsellors at your own discretion

  • Must assess suitability independently

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2.3 COMMUNITY EVENTS (INCLUDING OPEN DOOR EVENINGS & CIRCLES)

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IASH organises:

  • Open Door Evenings

  • Empathy circles

  • Group discussions and workshops

  • Other community or Ad-hoc events

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2.3.1 NATURE OF EVENTS

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These are:

  • Community-based

  • Non-clinical

  • Not therapy

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2.3.2 FACILITATORS

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Facilitators:

  • May be volunteers, contractors, or independent individuals

  • Do not act as therapists

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Facilitators act in their personal or independent capacity and not as clinical providers on behalf of IASH.

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2.3.3 ASSUMPTION OF RISK

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By participating, you acknowledge:

  • Emotional discomfort may occur

  • Other participants may behave unpredictably

  • Confidentiality cannot be guaranteed

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You participate at your own risk.

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2.4 JOURNEYS (STRUCTURED PROGRAMMES)

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Journeys may include:

  • Guided reflections

  • Emotional exploration

  • Group-based experiences

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2.4.1 LEGAL POSITION

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Journeys are educational and experiential programmes, not therapy.

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2.4.2 NO RELIANCE

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You agree:

  • Not to rely on Journeys as a substitute for professional care

  • That outcomes are not guaranteed

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2.4.3 PSYCHOLOGICAL RISK

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You acknowledge:

  • Strong emotions may arise

  • You are responsible for your participation

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PART B: USER TERMS

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3. ELIGIBILITY

  • You must be at least 18 years old

  • You may only create one account

  • You are responsible for all account activity

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4. USER RESPONSIBILITIES

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You agree:

  • To use Services responsibly

  • Not to misuse, harm, or exploit others

  • That you are fully responsible for your wellbeing

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5. PAYMENTS, CANCELLATIONS & BOOKINGS

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5.1 GENERAL

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  • Payments are required in advance where applicable

  • All payments are non-refundable unless stated

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5.2 COUNSELLING

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  • Minimum notice required for rescheduling: More than 24 hours notice required

  • Late cancellations may result in forfeiture

  • No-shows result in full fee forfeiture

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5.3 EVENTS

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  • Tickets are non-refundable

  • Non-attendance does not entitle refunds

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5.4 JOURNEYS

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  • No refunds once commenced

  • Missed sessions are not recoverable

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5.5 CHARGEBACKS

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Improper chargebacks may result in suspension.

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PART C: PLATFORM RULES

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6. PROHIBITED CONDUCT

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You must not:

  • Engage in hate speech

  • Share personal data without consent

  • Engage in criminal or harmful behaviour

  • Use the Platform unlawfully

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7. USER CONTENT

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  • You retain ownership of your content

  • You grant IASH a licence to use it

  • We may remove content at our discretion

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8. CONFIDENTIALITY

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We encourage confidentiality but do not guarantee it.

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It may be breached:

  • By other users

  • Where required by law

  • Where safety risks arise

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PART D: LEGAL

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9. LIMITATION OF LIABILITY

To the fullest extent permitted:

IASH is not liable for:

  • Emotional or psychological harm

  • User interactions

  • Counselling outcomes

  • Event participation outcomes

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LIABILITY CAP

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Where liability cannot be excluded:

Liability is limited to the amount paid for the relevant service.

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10. INDEMNITY

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You agree to indemnify IASH against claims arising from:

  • Your use of Services

  • Your interactions with others

  • Your breach of these Terms

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11. PLATFORM AVAILABILITY

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We may:

  • Modify, suspend, or withdraw services

  • Deny access at our discretion

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12. INTELLECTUAL PROPERTY

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All Platform content belongs to IASH.

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You may not:

  • Reproduce

  • Distribute

  • Exploit content commercially

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13. THIRD-PARTY LINKS

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We are not responsible for third-party sites or content.

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14. TERMINATION

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We may suspend or terminate accounts for:

  • Breach of Terms

  • Safety concerns

  • Any reasonable reason

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15. GOVERNING LAW

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These Terms are governed by Singapore law.

All disputes shall be resolved in Singapore courts.

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16. SEVERABILITY & WAIVER

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Invalid provisions do not affect the rest.

Failure to enforce rights does not waive them.

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17. ENTIRE AGREEMENT

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These Terms constitute the full agreement between you and IASH.

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