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Interested in joinig us as a
Resident Counsellor?

Community Guidelines and info (Effective July 2025)

Thanks so being interested to join us as part of the team! This page is provide and align on various guidelines as we practice together, with key focus on the below themes:
 

1. We want to keep our private practice space healthy, friendly and operates as a family / team.

 

2. Understanding that we benefit from each other's work in the community - that our community focus has been what has helped iash.sg to grow and be recognised as a social-impact and non-profit focused organisation that cares at the ground level.

 

3. That your role (if you wish) is meant to be a contributary one not just to serve your clients but contribute to the larger impact we hope to make as a whole team together.

 

This is why we offer one of the lowest commission rates for freelance counsellors in Singapore that not just includes clients, room usage, but comes along with admin and community support as well as other revenue opportunities too.

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We wanted to build a incentive system that rewards counsellors for their social impact outside of what's happening in the room :)

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So please read along and familiarise yourself with the guidelines below okay?

Table of Contents:

1. Your role as a Resident Counsellor

2. Alignment on Subsidy Provision

3. Room Booking Guidelines

4. Cancellation Policy Guidelines

5. Expectations on Community Involvement

6. Team Values

1. Types of Resident Counsellors

We have a few types of resident counsellors joining us, most of you will fall in the first bracket:

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  1. Resident Counsellor (freelance + community involvment) - 80% commission (20% paid to IASH.SG) and expected to play a lead role in an initiative once every THREE months. 

  2. Resident Counsellor (Purely freelance) - 70% comission (30% paid to IASH.SG) and no expectation to participate in our community initiatives.

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For those who choose to be involved in Community, you are expected to lead or co-lead at least one (1) initiative every three (3) months (i.e., four (4) times per year).

 

These initiatives may include:

 

  1. Peer Supervision sessions

  2. Empathy Circles

  3. Workshop development and facilitation (Revenue involvement)

2. Further Subsidies.

We have four further subsidies for special groups of clients:

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  1. 30% off for financial assistance / social service organisations - Clients need to show their Blue Chas Card OR referral letter from charity organization

  2. 30% student subsidy - for undergraduates and below paying for their own counselling (based on student card, independence can be established on trust basis)

  3. 20% Heartwork Subsidy - for FRONTLINE healthcare professionals and Teachers as a thanks for their service. Plus, alot of emotional distress due to work.

  4. 10% private organisation partners - still TBC

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These subsidies are applied off your base rate, e.g. $100 after 20% subsidy = $80 to charge to the client for the hour.

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We usually get a higher proportion of normal fees than subsidised fee clients. The choice to accept / reject clients still always sits with you.

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3. IASH Practice Charges

Currently IASH has the lowest industry-wide charge for client referrals and usage of rooms at our clinic. This practice charge amount depends on your fee charged to client - this being a minimum of $10 per hour or 20% of session charge.

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For example:

  1. If your session charge is below $50, e.g. your hourly is $60 but you see a 30% off client making it $42 an hour - IASH still needs to charge you $10 from this hourly fee.

  2. If your session is $50 per hour and above - IASH will then charge 20% for that session.

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Fees earned by you will be paid to you at the end of each month.

 

We do require you to keep a google spreadsheet of your own charges for accounting - this google spreadsheet will be provided to you on sign up.

 

Clients can either pay via QR code at the clinic or UEN number, such as in this link.

 

FYI for industry comparison, rental of independent therapy rooms (meaning you also source your own clients) involve charges anywhere from $40-75 per room.

 

Other private practices might charge you a monthly rental fee - e.g. the Relational charges $600 per month (where again, you source your own clients).

 

At IASH, we help to refer you clients directly and you can also use our spaces and social media to boost your counselling profile :)
 

4. Minimum Practice Criteria (MPC).

We all want to do this heart-work (thank you) and we get many counsellors wanting to volunteer with us. We are very thankful for this but we also need to make sure we can keep our practice going.

 

For this clinic to keep running, we need to break even on admin / finance charge & rental of clinic.

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We are also restricted by the number of counsellors we can take on board - no. of rooms / keys, as well as to avoid too many counsellor choices for new clients.

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The purpose of the MPC is to make sure the freelance counsellors we take onboard can provide a base level of commitment to the counselling practice as well as are genuinely interested in building your counselling reputation and own eventual client base.

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Our MPC is a minimum of $100 per month - this is calculated as the SUM of IASH practice charges each month, where a minimum of $100 needs to be hit. 

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Examples to hit minimum $100 charge:

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  • E.g. 20% x Normal fee $100 = $20 per IASH rental per session. Need a minimum total of 5 x such sessions per month or 1-2 sessions per week to hit $100 minimum.

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  • E.g. 20% x Normal fee $60 = $12 per IASH rental per session. Need a minimum total of 9 x such sessions per month or 2-3 sesions per week to hit $100 minimum.

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  • E.g. 20% of lowest subsidised fee possible ($60 normal fee after 30% discount = $42 per session) = $10 charge. Need a minimum total of 10 x such sessions per month or 2.5 sessions per week. 

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Q1. What happens if I don't hit the $100 MPC?

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If you do not hit the minimum $100, these will be deducted from your total fees collected from that month. For example, you did 4 x $60 sessions equating to a total of $240 for that month. As your IASH rental fee is only $48 (20% of $240) for that month, we will have to charge you the $100 MPC and your take-home fees earned for that month will be the remainder of $240 - $100 = $140.

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If your total earnings for that month falls below $100, then we will have to deduct from the next month (or you can pay out of pocket for that month). Consistent months of following below that our MPC then you might have to consider other ways to boost your client referrals.

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Q2. If you're concerned, think of this program as a way to fulfill SAC hours and supervision.

 

Part of the 600-hour SAC requirement is 1 clinical supervision per 10 hours. That can be very costly to pay out of pocket.

 

We have counsellors who may not hit our MPC but are still using the earning to cover supervision fees as well as have some additional earnings :)

 

E.g. Counsellor does 10 x $60 session per month = $600 total for that month. After MPC deductions, counsellor still takes home $400 for that month which can easily cover cost the supervision needed.
 

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Q3. For all new incoming joiners, don't worry, we know it takes time to get clients coming in as well.

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We waive the MPC in your first month onboard so you have the time and momentum to get started :)

5. Session Payment and Cancellation Policy

Here's a basic breakdown of our cancellation structure

 

a. More than 24 hours’ notice

No penalty applies

Payment may be carried forward

 

b. Within 24 hours

Full session fee is charged and non-refundable

Exception: valid medical certificate → payment may be carried forward

Counsellor Discretion

 

We will give you reasonable discretion in applying cancellation charges, except in the following cases where full charges must apply:

 

  1. Cancellation within 2 hours of the session

  2. Sessions during peak hours:

  3. Weekdays from 6:00 PM onwards

  4. Weekends

 

In certain cases, you are also allowed to charge a reduced late cancellation fee of $30 to cover room costs, in lieu of you earning your full fee session earnings (and your lost time).

 

 

Operational Coordination

 

You also agree to notify the Company promptly of:

  1. Cancellations within 24 hours

  2. Report the compensatory action taken to IASH admin privately.

  3. Update our group chat so other counsellors may take the room.

  4. Update on any other last-minute schedule changes

6. Helping you source clients.

We will display your profile page on our websites for clients to enquire and submit a therapy request.

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Our learnings so far:

  • Your profile picture matters.

  • What you write in your profile matters too - clients use the write-up to help decide on a counsellor

  • About 30% of our clients are price sensitive - they go for the lowest tier.

  • After a few months, your client base builds up and clients will refer their friends to you. This can become a sustainable career as it is for some of our Resident Counsellors.

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Here's the hard truth though - it may take a while at the start to make private practice a sustainable career. People will probably be willing to try you out for a lower fee at the start, but if you're good they will introduce their acquaintances to you. And then your client base will keep growing and growing.

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To also build your reputation, we are happy to help you out with the below suggestions:

iash example.png

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Take your time, have a think :) Looking forward to doing good work together!

 

Email your CV  + Cover Letter to hernping@iash.sg if interested!

FYI we only take in resident counsellors who've either came through our internship program or have volunteered with us / volunteered extensively!​
 

With kindness,

IASH Resident Counselling Team.

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7. Conflicts of interest.

Lastly, you agree to avoid any actual, potential, or perceived conflicts of interest in the performance of their professional duties.

 

A conflict of interest may arise in situations where the Resident Counsellor’s personal, financial, professional, or relational interests could reasonably be expected to impair their objectivity, professional judgment, or ability to act in the best interests of the Client.

 

Disclosure Obligation

 

The Resident Counsellor shall promptly disclose to the Company any situation that may give rise to a conflict of interest, including but not limited to:

 

  1. Existing or prior personal relationships with a Client (e.g., friends, family, acquaintances)

  2. Dual relationships (e.g., supervising, teaching, employing, or being employed by the Client)

  3. Financial or business relationships with a Client

  4. Situations where the Client is known through shared communities, workplaces, or organisations

  5. Any circumstance that may compromise professional neutrality or boundaries

  6. Management of Conflicts

 

Upon disclosure, the Company reserves the right to determine the appropriate course of action, which may include:

 

  1. Continuing services with appropriate boundaries in place

  2. Reassignment or referral of the Client to another counsellor

  3. Additional supervision or consultation requirements

  4. Termination of services where necessary

 

The Resident Counsellor agrees to cooperate fully with any such decisions.

 

Professional Boundaries

 

The Resident Counsellor agrees to maintain clear and appropriate professional boundaries at all times, including:

 

  1. Not engaging in personal, romantic, or sexual relationships with Clients

  2. Not soliciting or accepting gifts, favours, or benefits that may influence professional judgment

  3. Avoiding entering into additional roles with Clients that may create conflicts (e.g., business, mentorship, or personal support outside counselling scope)

 

Non-Solicitation of Clients

 

The Resident Counsellor agrees not to:

 

  1. Directly or indirectly solicit Clients of the Company for private practice outside of the Company

  2. Encourage Clients to discontinue services with the Company in favour of external arrangements

 

This applies during the term of this Agreement and for a period of [6–12 months] after termination.

 

Duty of Care

 

The Resident Counsellor acknowledges that where a conflict of interest arises, the Client’s welfare must take priority, and agrees to act in accordance with professional ethical standards, including appropriate referral where necessary.

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